FAQ
Are the jewelry pieces water-resistant?
Yes, our jewelry is water-resistant. You can therefore wear it every day without worry, even in the shower or at the pool.
Their high-quality coating allows them to retain their shine and color over time.
Are the jewels sold individually or in pairs?
Earrings are always sold in pairs ✨
Other jewelry, such as necklaces, bracelets or rings, are sold individually.
How can I contact you?
You can contact us at any time via our email address: anahita.officiel@gmail.com
We will respond as soon as possible, usually within 24 to 48 business hours.
Has my order been received?
Once your order is validated, you will automatically receive a confirmation email at the address provided during payment.
This email confirms that your order has been successfully registered and is being processed.
If you haven't received it after a few minutes, please check your spam folder or contact us at anahita.officiel@gmail.com
Are the payments secure?
Yes, all payments made on our site are completely secure .
We use recognized payment platforms such as [Stripe / PayPal] , which guarantee the total protection of your bank details through SSL encryption.
No payment information is stored on our site.
What is the return and exchange policy?
Items must be returned in their original condition , unworn and in their original packaging.
Returns are accepted for all jewelry unless otherwise stated.
To initiate a request, simply contact us at anahita.officiel@gmail.com and we will tell you what to do next.
How much are the delivery charges?
Belgium : €0.00
France, Luxembourg, Netherlands : €6.99 (offers from €100 purchase).
Europe & International : calculated automatically when placing the order.
My package seems to be lost. What should I do?
If your package appears to be lost or has not been delivered within the expected timeframe, please contact us promptly at anahita.officiel@gmail.com with your order number .
We will open an investigation with the carrier and keep you informed of the progress.
What payment methods are accepted?
We accept several secure payment methods to offer you a simple and reliable shopping experience.
✔️ Bancontact
✔️ Bank cards (Visa, Mastercard, Maestro, American Express)
✔️ Shop Pay
✔️ Apple Pay
✔️ Google Pay
Each transaction is encrypted and managed by Shopify Payments, ensuring maximum security.
Which countries do you deliver to?
We currently deliver to Belgium, France, Luxembourg, Switzerland and the Netherlands .
For the rest of Europe and other countries, delivery is also possible , however
Shipping costs and delivery times may vary depending on the destination.